First Time User:

We have tried to make Vacant Chair as user-friendly as possible. However, here are a few hints which may help you get the most from your visit to our website:

a) When making a listing, consider preparing the actual details or story in a word document saved on your own computer first.
b) Once you’ve then typed in the ‘booking’ details for your listing (i.e. name of person, time/place of death etc.) you can simply copy and paste your wording into the appropriate section and you’ll know you are completely happy with what you have written before it even goes on the website.
c) You can save your document in your own computer files too so you always have a record of what is on Vacant Chair.
d) Always bear in mind your own safety and security. NEVER write sensitive/financial/personal/precise home address details in your listing.

Finding a Listing:

We have a very efficient search facility built into Vacant Chair. You can browse categories by name, by city or town, or by actual listing type e.g. death, celebrations, pets etc.
If you still have problems when you have tried to use all our search features, please contact us and we will do all we can to trace who you are searching for if he/she is in our database.

Reporting Abuse:

Due to the sensitive nature of all the listings on Vacant Chair, we have a very strong anti-abuse policy. If you see anything on our website which you consider defamatory, insulting, vulgar or unsuitable in any way, please either click on the report abuse button in your area, or contact us directly. An investigation will be launched and we will report back to you as soon as practically possible.

Terms and Conditions:

By using Vacant Chair, you are indicating that you accept all terms and conditions detailed on our website. These Terms and Conditions have been created to protect both ourselves and the users of our website.

Online Security:

We take online security matters very seriously here at Vacant Chair and advice users never to give out personal or sensitive information. Strict procedures and programmes have been put in place to safeguard our website and those who visit. Should anything cause you concern, please contact us via email or telephone.

Using Vacant Chair – More Security Advice:

When you set up a listing on Vacant Chair, you yourself are in complete control of that listing. You will receive your own password that will give you and you alone access to it. Please treat this password with respect and do not let anyone else know what it is.

Paying:

The owners of Vacant Chair use World Pay as their online source of payments. World Pay is a widely known and recognized, international internet payment system which ensures our customers complete privacy and security with their online financial transactions. When you click on the World Pay symbol, you are redirected to the independent World Pay banking systems which will handle your credit or debit card details.

The owners of Vacant Chair will have no access or knowledge of your credit/debit card details whatsoever.

Whilst for your own security and peace of mind, we recommend that you use World Pay to pay for your listing, we appreciate that this will not be suitable for everyone.

We are happy to accept payment for a listing by cheque or bankers draft but the procedure for placing your listing will be slightly different. Please contact us in the first instance to let us know that this is your preferred method of payment and alternative arrangements will be made for you to pay for your item in this way.

Problems:

In all instances, should your experience of Vacant Chair have caused you difficulty or concerns, or if you have a complaint, please contact us by email or by telephone and every effort will be made to resolve this problem as soon as possible.

Feedback:

We are a very new site and are keen to become known, recognized and respected in the internet world. We welcome any opinions, thoughts or ideas that you, our users, may have on how to improve Vacant Chair and allow it to grow.

Without our users we wouldn’t exist and you are vitally important to us. Above all else we want Vacant Chair to be an online community where those who use it and visit can find friendship, help, support and advice within its pages.